Public incident communication
Use the CloudCity incidents page for published service announcements. An absence of posted incidents is not an uptime percentage or a guarantee that an individual allocation is healthy. No synthetic availability number is displayed in this documentation.
Your service state
The authenticated portal shows the state available for your service and the source time of usage observations. Pending, failed, suspended and active states have different meanings. A stale observation should not be presented as a real-time health test.
When to contact support
Provide the service reference, timestamp, safe error code and request identifier. Explain whether failure occurs during connection, authentication, TLS or target response. Redact credentials, tokens, cookies and private response data.